Over the years, businesses in all industries have skyrocketed, given higher customer expectations, multiple points of engagement and the growth of B2C services. Needless to say, the daily equipment used by any industry would certainly be expected of high quality and efficient features.

Plantronics offers several recommended headsets which are worked best with any call center services where clients can effectively manage their incoming and outgoing calls and improve service quality.

Having said so, we understand that today’s enterprise and contact centre professionals work across a range of devices – from PC to mobile to desk phone. Our products below make your employees’ lives easier by managing calls effortlessly with three-way connectivity that lets you switch seamlessly between all of them:

  1. Encorepro HW520
  2. Encorepro HW525
  3. Encorepro HW510
  4. Encorepro HW515
  5. Encorepro HW710
  6. Encorepro HW715

Whatever your reason for upgrading, we’re here to help you make informed decision in picking out the best wireless headphones regardless of your budget.

While there are fantastic number of headphones to choose from in the market today, we picked the Plantronics Encorepro Series based on the many factors which are very much relatable to your everyday use.


The Plantronics Encorepro Series is an all-new generation of headsets for customer service centers and offices. Not only do they have a minimalist design but sophisticated with elements that bring an increase in ergonomics and resilience. These products offer all-day comfort designs built on experience, from the soft comfortable leatherette ear pads that come over the ears, to the durable metal joints with precise positioning so you could always find the right position. The helmets are made of plastic but the metal inserts are made to withstand, being made of alloys used in the aerospace industry.



The headphones have a strong, high-bass and bass sound. They are not headphones for music, but for calls, but that does not mean you cannot enjoy songs in pauses. The flexible and easy-to-use microphone is equipped with an excellent noise-cancelling function. In a busy office or noisy editorial, you will not have to worry that the person on the other end of the thread will not hear you right, because the Plantronics microphone isolates your voice and pushes you for an optimal call quality.


Comparison of Specifications

Features Model
HW520 HW525 HW510 HW515 HW710 HW715

PC or desk phone

1 x USB Type A PC or desk phone 1 x USB Type A 1 x USB Type A

1 x USB Type A

Hearing Protection

Audio Performance

Wideband audio (up to 6,800 Hz)

Wideband audio (up to 6,800 Hz) Wideband audio (up to 6,800 Hz) Wideband audio (up to 6,800 Hz) Wideband audio (up to 6,800 Hz)

Wideband audio (up to 6,800 Hz)




74g 52g 52g 53g



What we’re suggesting here is… 

Plantronics EncorePro Series!

First, you have got to take into consideration why – or, rather, for whom – these headphones are fit.

We strongly suggest that Plantronics EncorePro Series is designed for those who spend a lot of time on calls for industrial use. They are relatively affordable headphones with a cost which doesn’t put a hole to your wallet. Hence, if you wish to set up a technical support department in your company, investing in 10 such pairs will not pull you down. They are made to withstand for the long haul. Hence, there is no question raised as to whether these monaural headsets have been engineered for the demands of the modern customer service centers and office.